Frequently Asked Questions

Is my purchase safe? ✅

At Charms&more, we are proud to say that our site is 100% trustworthy. With over 910 orders delivered in our first year, we have proven our commitment to customer satisfaction and shopping security. Shop with complete peace of mind and enjoy the worry-free online shopping experience!

What is Charms & More Wholesale and how are products shipped?

Charms & More Mayoreo is our platform, designed especially for entrepreneurs and people looking to start or expand their own business with a variety of charms and related products.

What sets Charms & More apart is our direct-from-supplier shipping model, ensuring every order is handled efficiently, and delivered right to your door.

Direct Shipping from Our Supplier: All products available at Charms & More Wholesale are shipped directly from our supplier, facilitating a faster and more efficient delivery process.

Shipping Time: The estimated delivery time for your products is 15-30 business days.

Where are charms shipped from and how is my order delivered?

Our charms are shipped directly from our supplier to your address. In order to speed up the shipping process and ensure that you receive your products as quickly as possible, your order may be shipped in multiple packages and arrive on different dates. Although this means that parts of your order may arrive at different times, this allows us to make delivery more efficient. Please note that the maximum time to receive your entire order is 30 days from the date of placing the order.

Is it safe to buy from Charms&more? ✅

We use secure payment systems and protect our customers' information to ensure a safe shopping experience.

What payment methods can I use to make my purchase? 💳

You can pay safely with Mercado Pago wearing:

7-Eleven and more.

You can also pay by BANK TRANSFER (IMPORTANT: Remember that if you do not deposit within 2 DAYS your order will be cancelled and your items will no longer be reserved)

How many days do I have to make the payment? ⏳

You have 2 days to complete the payment by bank transfer or in-store payment. If payment is not made within this period, your order will be automatically cancelled.

What is the minimum purchase amount? 🛒

The minimum purchase amount at Charms&more Wholesale is $1,000 MXN.

What are the delivery times? 🚚

Orders are delivered within 15-30 days, depending on your customer's location within Mexico. Sometimes it may take longer.

How can I update my shipping information? 🤔

You can update your shipping information at any time before completing your order. If you need to make any changes after you have placed your order, please contact our customer service as soon as possible.

How can I place an order? 🛒

You can place your order through our online platform. Simply choose the products you want, add them to your cart and follow the checkout process to complete your purchase.

Can I return a product?🤔

If the product you received has any defect, please contact us to learn more about our return policy.

Do you have a catalog of all the charms available?

Yes, you can view our full product catalog on our website. We update our inventory regularly to offer the latest trends and designs.

How can I track the status of my order? 🚚

Once your order has been shipped, you will receive a tracking number 1-7 business days after making your purchase, which will allow you to monitor the status of your shipment in real time through our website.

Can I change or cancel my order after I have placed it? ❌

The only time we issue refunds is if you do not receive your order within 35 days. In such a circumstance, you will be eligible for a full refund.

Do you have a privacy policy? 😥

The privacy and security of our customers is a priority for us. We have a privacy policy that explains how we collect, use and protect your personal information. We invite you to read it on our website.

What happens if a product arrives damaged?🤔

If a product arrives damaged or defective, please contact our customer service immediately to assist you with a return or replacement.

Do you have any guarantee on the products?🤔

Yes, all our products come with a warranty against manufacturing defects. If you encounter any problems with your purchase, please contact us so we can resolve it in the best possible way.